Monday, December 02, 2013

December 2, 2013--Cyber Monday

It was 5:30 yesterday evening when we pulled up to the house to unload groceries.

"Today's Sunday, isn't it?" Rona asked, actually knowing the answer. "So what's that mail truck doing delivering packages on Sunday?"

"It's because Amazon made a deal with them to deliver orders on Sundays."

"You mean the American people, the president, and Congress couldn't get them to do it but Amazon could?"

"What can I tell you."

"Let's get upstairs as soon as we can," Rona said, "I think 60 Minutes is doing a story today about Amazon. About Jeff Bezos. Your favorite."

"You know I can't stand 60 Minutes any more. They have descended basically to doing puff pieces. I stopped watching after Mike Wallace retired."

And, as predicted, the story about Bezos was mainly fluff. The interviewer was Charlie Rose who is a personal friend of the Besoses, Jeff and MacKenzie, his novelist wife. The whole thing was like an unpaid advertisement for Amazon.

But there were a few things of interest. Great interest.

One of Amazon's senior executives, I think the person responsible for Amazon's fulfillment operations--the people who round up, pack, and ship orders--when asked said that Amazon's long-range plan is to sell "everything to everyone."

He added, "I think." But I believed him since they seem well on their way to achieving their goal. Currently they have nearly 225 million customers worldwide.

A lot of the piece was shot in one of Amazon's one-million-square-foot fulfillment warehouses--one of, I think, 19 in the United States--with more under construction so that packages can get to customers quicker than the typical two days at present. Thus the Sunday delivery deal they struck with the USPS.

And Bezos, told Rose, they are working to get orders to customers even faster than that--they hope to be able to deliver 80 percent of orders the same day. Which is an enormous challenge since they get 300 per second.

When Charlie put on his faux-incredulent face, Jeff winked at him and indicated he was willing to let his friend in on a top secret project--he agreed to show him the drones--yes drones--Amazon is developing to deliver packages right to people's doorsteps within hours of their placing orders.

And sure enough 60 Minutes had video footage of these little drones with yellow plastic buckets attached to their underbellies hovering over a suburban home, using GPS coordinates--just like in Pakistan--before descending to the lawn, uncoupling itself from the yellow tub before lifting off to swoop back to the fulfillment center.

The still incredulous Rose, with his mouth still hanging open, could barely deliver a follow-up question, so Bezos, unasked, said that 85 percent of their orders could fit into one of those plastic boxes and so . . . He didn't need to finish his sentence.

Charlie, now recovered, asked how soon packages would be delivered that way.

Bezos laughed--he's worth about $25 billion and that makes it easy to chuckle at such things--that it wouldn't be for a few more years. They had to make sure the drones won't cause collateral damage, landing on people's heads on streets such as ours in Manhattan.

"So," Rona said, as we watched with our mouths also agape but for other reasons (everything to everybody?), "I guess that means the post office will be doing Sunday deliveries for quite some time."

"Good for them," I said, "I mean I suppose. Good for them."

"And it all started in his garage in Bellevue, Washington less than 20 years ago. Good for him . . . I suppose."

I said, "Too bad we don't have a garage."

"Maybe we don't, but tomorrow, I'm buying some Amazon stock." She wrote a note to herself.

Shrugging, I said, "Get me some too."

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